Day 4 no internet
Posted: Friday 13. July 2018, 19:58
S! All. Ok it’s day 4 and I’m still without internet. I have Verizon fios and they have been here 4 days straight. For some reason they can no figure out, their modem/router will not connect to their own network. So far they have went thru 10 modems, 6 or more hard resets, reset of the outside system 5 times, replaced all the lines to house which is only one, 3 times. Funny thing is hooking it straight to my computer works great. Have done 4 release/renews. I keep trying to tell them check with the back office and check my account to make sure it is set up right. They don’t seem to be interested in what I’m saying. The 2 homes next to me are not having trouble connecting. But now they are down the street checking lines which makes no dam sense. The only thing they have not changed on house is their customer point of access box. Hopefully they change that and check back office soon. The last guy said it was my computer until I hooked it straight in and worked fine. I asked him to leave after 15 min arguing it wasn’t the computer and now have supervisor maintaince and a tech here now. Well somewhere here, they down road doing who knows what. Thanks for listening I’m getting really pissed. They have to leave at 3 which looks like I will be at day 5. Day 5 they won’t leave until it is resolved which brings me to my rant. You figure they would stay on first day until fixed not leave because you have no idea what’s wrong. Don’t get me wrong if the fiat guy can’t fix and wants to bring someone else smarter and his supervisor I’m ok with. But to bring the same tech and supervisor, you should have brought a better tech and supervisor. They left 2nd day at 1030 pm where I asked them to leave so family could sleep. The third day they didn’t show up until 5 and left at 9.
So in closing. If anyone has had this problem please let me know. I’m getting desperate and pissed. Hopefully your all having fun and I’m hoping to god they fix it so I can join in again tommorow.
So in closing. If anyone has had this problem please let me know. I’m getting desperate and pissed. Hopefully your all having fun and I’m hoping to god they fix it so I can join in again tommorow.